If your information is inaccurate or incomplete, we may not be able to bill your insurance carrier. Please review your insurance information at the time of registration.

Any reimbursement from your insurance carrier will be reflected on your statement. In addition, your insurance carrier will send an explanation of benefits that details how your medical claim was processed and paid.

If your claim is denied, please verify that your insurance carrier has received and processed the claim. If the claim has not been processed, then carefully review your insurance policy, or contact your insurance carrier to determine if the services and procedures are covered. Your insurance carrier will have the most accurate and up-to-date information about your policy and your claim. If you/ your insurance company has questions, please direct them to contact our billing department to verify that the most up-to-date insurance information is on file.

To ensure prompt payment of your claim, please provide our office with your most up-to-date insurance information. Always take your insurance card with you to medical appointments and make sure your health care providers have your current insurance information. If your insurance information has changed, you may send an e-mail, call, or complete the change of information form located on the back of your statement?

We bill your insurance carrier directly for services rendered based on the date of your visit. The charges become your responsibility if your insurance carrier does not make payment. It is important that you provide accurate insurance information at the time of your medical appointment. You should take time to review your plan prior to your visit to confirm your coverage. You may be held for responsible for any co pays, deductibles, co-insurances that are outlined in your plan prior to services being covered by your insurance company.  

You may receive separate bills from the hospital and anesthesia for certain services. 

• The hospital portion is for items such as medical equipment, technology, medical supplies, lab tests, and operating room. 
• The professional portion is for the time the provider spends during the visit treating you, reading test results, and coordinating care.
• If you are not sure how your health insurance plan will process claims for your services, please call to ask what you will pay out of pocket.

The balance that appears on your statement represents all your charges minus the payment we received from your insurance company. We request payment in-full for the patient balance that is printed on your statement, payment arrangements may also be made if unable to pay in full. Payment is to be made within receipt of the statement. 

Business hours at our office are 8 a.m. to 5 p.m., CST - Monday through Friday. To speak with one of our billing specialists, please call 812-424-2020.