BILLING AND INSURANCE

BILLING AND INSURANCE

For any questions regarding your bill, or if you have questions about paying your bill online, please call our Billing staff at 812-424-2020.
Pay My Bill Online

Talley Eye Institute will bill your medical insurance upon completion of your visit, we do not accept vision plans. Below you will find a simplified list of insurance we accept. Please note this is not a complete list. If you have questions about your particular insurance carrier, please call our insurance department.


  • Humana
  • Anthem
  • United Health care
  • Cigna
  • Medicaid: IN, IL, KY
  • BCBS
  • Health Alliance
  • Health Link
  • TriCare
  • Medicare, IN, IL, KY


If you have questions about your Medicaid plan, please contact our Medicaid Coordinator at 812-437-7640.

If your doctor has recommended surgery or other treatment and you would like an estimate of your out-of-pocket costs, please contact our Financial Services Department at 812-437-7617.


We offer affordable financing plans through both Alphaeon and Care Credit. To learn more about our plans, call us or click the links below to apply quickly and easily at home!


  • Why wasn't my insurance carrier billed?

    If your information is inaccurate or incomplete, we may not be able to bill your insurance carrier. Please review your insurance information at the time of registration.

  • Did my insurance carrier pay for services?

    Any reimbursement from your insurance carrier will be reflected on your statement. In addition, your insurance carrier will send an explanation of benefits that details how your medical claim was processed and paid.

  • Why didn't my insurance carrier pay for the services?

    If your claim is denied, please verify that your insurance carrier has received and processed the claim. If the claim has not been processed, then carefully review your insurance policy, or contact your insurance carrier to determine if the services and procedures are covered. Your insurance carrier will have the most accurate and up-to-date information about your policy and your claim. If you/ your insurance company has questions, please direct them to contact our billing department to verify that the most up-to-date insurance information is on file.

  • My insurance coverage has changed. What should I do?

    To ensure prompt payment of your claim, please provide our office with your most up-to-date insurance information. Always take your insurance card with you to medical appointments and make sure your health care providers have your current insurance information. If your insurance information has changed, you may send an e-mail, call, or complete the change of information form located on the back of your statement?

  • I have insurance. Why did I get a bill?

    We bill your insurance carrier directly for services rendered based on the date of your visit. The charges become your responsibility if your insurance carrier does not make payment. It is important that you provide accurate insurance information at the time of your medical appointment. You should take time to review your plan prior to your visit to confirm your coverage. You may be held for responsible for any co pays, deductibles, co-insurances that are outlined in your plan prior to services being covered by your insurance company.  

  • Why am I getting more than one bill for the same service?

    You may receive separate bills from the hospital and anesthesia for certain services. 

    • The hospital portion is for items such as medical equipment, technology, medical supplies, lab tests, and operating room. 
    • The professional portion is for the time the provider spends during the visit treating you, reading test results, and coordinating care.
    • If you are not sure how your health insurance plan will process claims for your services, please call to ask what you will pay out of pocket.
  • Will my insurance pay for the charges that are listed on my statement?

    The balance that appears on your statement represents all your charges minus the payment we received from your insurance company. We request payment in-full for the patient balance that is printed on your statement, payment arrangements may also be made if unable to pay in full. Payment is to be made within receipt of the statement. 

    Business hours at our office are 8 a.m. to 5 p.m., CST - Monday through Friday. To speak with one of our billing specialists, please call 812-424-2020.

We accept most major credit cards, personal checks, and money orders. You may pay your bill by calling the office, pay online or mail your payment. Checks should be made payable to Talley Eye Institute and mailed to:


6149 E Columbia St

Evansville, IN 47715


You may expect to receive three statements: a first, second notice, and a final notice before going to collections. If 60 days have passed since your first statement and no payment has been received, a $40 late fee will be charged. Once turned over to collections, you may still pay us directly or you may pay the collections company we use, Cash Pro.


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